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Senior Customer Success Manager

Job Description

  • Manage and develop long-term partnerships with some of the fastest growing companies in Israel, Europe and USA
  • Help data scientists and data analyst extract value from the Explorium platform
  • Own renewal rates and identify and lead upsell opportunities
  • Manage relationships with account users regarding engagement and product adoption in order to exceed commercial targets.
  • Provide product training for new users
  • Collect product feedback and work with the product leadership to implement feedback in long and short term
  • Help clients think strategically and ensure adoption of platform in core business processes
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement

Skills and Qualifications

  • 2+ years experience as CSM/PM/Account Manager/Consultant in technical/data oriented company
  • Excellent communication and presentation skills in Hebrew and English
  • Ability to influence, confidently handle objections, and resolve customer issues.
  • Highly technical - deep understanding of data processes, BI and data science
  • Understanding of machine learning models - strong advantage
  • Python, SQL - strong advantage
  • Team player able to effectively interact with colleagues and business partners across the company
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