Customer Success Manager

Explorium is a leading provider of B2B data foundations for AI agents, offering go-to-market data and infrastructure designed to power context-aware AI products and strategies. Our platform harmonizes diverse data sources to deliver high-quality, structured, and trustworthy insights, enabling businesses to build intelligent systems that drive real growth.

As a Customer Success Manager at Explorium, you will be the trusted partner and advisor for our enterprise customers. You’ll guide customers throughout their journey — from onboarding to adoption, expansion, and retention — ensuring they achieve measurable value and maximum ROI with Explorium’s platform.

This is a strategic role that combines relationship management, technical understanding, problem-solving, and a passion for helping customers succeed in leveraging data for impact.

Responsibilities:

• Customer Onboarding & Enablement: Lead the onboarding process for new customers, ensuring smooth deployment, integration, and configuration of the Explorium platform.
• Adoption & Engagement: Drive product adoption and usage by identifying opportunities to showcase value, providing best practices, and conducting training sessions.
• Account Management: Build strong, long-term relationships with key stakeholders and decision-makers, acting as their strategic partner.
• Value Realization: Develop and execute success plans that align to customer goals and track measurable outcomes and ROI.
• Advocacy & Renewal: Serve as the voice of the customer internally, collaborating with Product, Engineering, and Leadership to influence roadmap priorities. Drive renewals and identify expansion opportunities.
• Issue Resolution: Proactively identify risks to customer satisfaction and work cross-functionally to resolve challenges quickly and effectively.
• Customer Insights: Deliver feedback and insights to improve the customer experience and contribute to Explorium’s continuous improvement initiatives.

• 2+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS, data/AI/analytics startups.
• Strong technical attitude — ability to understand data workflows, integrations, AI and ML concepts.
• Exceptional relationship-building and communication skills with stakeholders at all levels.
• Proven track record of driving product adoption and customer growth.
• Proactive, solution-oriented mindset and ability to thrive in a fast-paced, evolving environment.
• Excellent organizational skills, with the ability to manage multiple accounts simultaneously.
• Bonus: experience working with data science teams.

Why Join Explorium?

• Work at the forefront of AI and external data innovation.
• Join a collaborative, energetic, and mission-driven team.
• Opportunity to work with leading global customers and cutting-edge data technologies.
• Competitive salary, benefits, and growth opportunities.

Interested?

We’d love to hear how you’d help our customers succeed! Apply now and let’s explore what we can achieve together.